How to Return

We want you to be completely happy with your wanderwearuk.com purchase. If something isn’t quite right, you can return any unworn, unwashed item with its original tags attached within 30 days of receipt for a full refund to your original payment method.

To start your return, please follow these steps:

  1. Initiate Your Return Online: Please use our online returns portal. You can access it directly by clicking here: www.wanderwearuk.com/returns. You will need your order number and the email address used to place the order.
  2. Follow the Instructions: The portal will guide you through the process. You will be able to select the items you are returning and choose your preferred returns method.
  3. Pack Your Parcel: Securely pack the items you are returning in the original packaging if possible, along with the returns note that you will be able to download and print from the portal. If you no longer have the dispatch note, please include a piece of paper with your order number inside the parcel.
  4. Post Your Parcel: Once you have completed the online process, you will receive a returns label. Attach this label securely to your parcel and drop it off at your designated carrier drop-off point. Please ensure you get proof of postage.

Important Returns Information:

  • Time Frame: Returns must be initiated within 30 days of you receiving your order. The parcel must then be posted back to us within 14 days of creating the return.
  • Condition of Items: All items must be unworn, unwashed, and have the original tags still attached. Items that are damaged, soiled, or have signs of wear may be sent back to you or a refund may be refused.
  • Refunds: Once we have received and processed your return, your refund will be issued automatically to your original payment method. Please allow time for the funds to clear back into your account, which is usually within 5-10 working days depending on your bank or card issuer.
  • Return Shipping Costs: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., faulty or incorrect item).
  • Sale Items: Items purchased at a discount during a sale are eligible for return under the same conditions as full-priced items.
  • International Returns: For orders placed outside of the UK, any return shipping costs and customs duties are the responsibility of the customer. We recommend using a tracked and insured service.

Exchanges:

We do not offer direct exchanges through our returns system. If you wish to exchange an item for a different size or colour, please place a new order on our website for the desired item and return the original item for a refund following the standard returns process above.

Faulty or Incorrect Items:

If you have received a faulty item or an item you did not order, please contact our Customer Care team immediately via the returns portal. We will be happy to help and will provide a pre-paid returns label for you to send the item(s) back to us.

For any further questions regarding your return, please visit our Help Centre.