Delivery Info

We know you’re excited to get your hands on your new gear, so we’ve put together this handy guide to give you the lowdown on our delivery options and timescales.

How much does delivery cost?

UK Standard Delivery:

  • FREE on orders over £75
  • £3.95 on orders under £75
  • Aim to dispatch within 1-2 working days. Delivery is usually 2-4 working days from dispatch.

UK Next Working Day Delivery:

  • £5.95
  • Order by 2 pm for next-working-day dispatch. Delivery is the next working day after dispatch.

European Delivery:

  • £9.95
  • Aim to dispatch within 1-2 working days. Delivery is usually 3-7 working days from dispatch.

Rest of World Delivery:

  • £14.95
  • Aim to dispatch within 1-2 working days. Delivery is usually 5-10 working days from dispatch.

Please note: These delivery times are estimates and not a guarantee. During sale periods or other busy times, there may be a short delay in dispatching your order.

When will my order be dispatched?

We aim to get all orders packed and dispatched within 1-2 working days. You will receive a dispatch confirmation email with your tracking information as soon as your order leaves our warehouse.

How will my order be delivered?

  • UK Orders: are delivered by Royal Mail or other reputable couriers.
  • International Orders: are delivered by international courier services.

Can I track my order?

Yes! Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel. You can also track your order by logging into your account on our website.

I haven’t received my order. What should I do?

First, please use your tracking number to check the status of your delivery. Sometimes parcels can be delayed due to high volumes or other factors.

If your tracking shows your parcel was delivered but you can’t find it, please check with anyone else at your delivery address or with your neighbours.

If you are still unable to locate your parcel, please contact our customer support team via the help centre on our website and we will do our very best to help you.

My order has arrived damaged / is incorrect.

We’re really sorry to hear this. Please get in touch with our customer support team via the help centre on our website within 14 days of receiving your order. Include your order number and a photo of the damaged or incorrect item, and we will sort it out for you immediately.

More questions?

For more information, please see our full Delivery & Returns policy on our website. If you need any further help, our friendly customer service team is always happy to assist.